Surveys, snorkels and spuds

It seems like a while since I've updated here so greetings to all of you in recession land. At the level I am working at, Indonesia is fairly recession proof – as one person said to me last weekend "when you don't have very much, you have little to lose". People here, as in most developing countries, generally live a hand to mouth existence with little by way of luxury or treats.

Since my last post, I spent two days (last Friday & Saturday) attending a workshop in the hospital which focused on complaints from the local community. This was quite a progressive idea and is a good example of the proactive style of the hospital director. The workshop, which was facilitated by GTZ, the German aid agency, had about 80 participants representing various stakeholders – former patients and their families, outpatient clinic clients, clients of the laboratory and blood transfusion service, etc. One of the activities of the workshop was an exercise in actual gathering complaints from those attending and the principal outcome was the compilation of a draft survey for monitoring future satisfaction levels.

It was very interesting to see the very genuine complaints and concerns that former patients and their families raised – here are some examples :

• Lack of personnel available – no doctor or nurse in attendance in various clinics and departments.
  
• Punctuality – late arrival of doctors for clinics
  
• Corruption – security guards seeking bribes of money or cigarettes for allowing visitors in outside official visiting hours
  
• Poor hygiene – smelly beds, dirty toilets, mosquitoes
  
• Lack of communication to patients
  
• Nursing staff busy texting on their mobile phones instead of looking after patients
  

Does any of this sound familiar ?

After the mental strain involved in trying to keep up with this for two days (and believe me, it was a struggle) it was great to have day off on Sunday. As I've mentioned before, Maumere is the home for a number of volunteers working in various different VSO programmes so there is a good social network available. Last weekend was the occasion of Jo Marie's last weekend in Maumere as her placement ends this week. Jo Marie has been here for three years (most placements are for two years but she extended for a further year so is almost a native now) and she is returning home to the Philippines for a month's holiday before starting work with GTZ in East Timor. To mark her departure, she arranged a day trip to Pulau Babi (Pig Island) so early on Sunday morning, we saddled up and rode about 60kms north east of Maumere to Darat Pantai, near Talibura where Pak Karno, a colleague from Jo's workplace lives. Karno had arranged for a local boatman to take us to the beach on the island where we enjoyed some fine snorkelling and a great BBQ on the beach with some fish Jo bought en route. On the way back home after our day in the sun, there was the most amazing pink sunset. This volunteering in developing countries really is a tough life, you know....

After the weekend, Peter (my housemate) and I decided that the lack of any visible progress on the housing front was no reason to put off embarking on some self catering forever and we took the plunge and purchased a stove (cost about Rp180,000 = €13). Household kitchens here are generally basic in the extreme with a stove (usually kerosene but sometimes gas if you can afford it), a rice cooker (if the household is fortunate enough to have electricity) and a collection of bowls, buckets and utensils (usually no sink). We bought an oil stove, oil and some bowls and tonight (Tuesday) had our first home cooked meal at home. We decided to mark the occasion by going western (lunch had been gado-gado) and so the menu for the first meal was sautéd potatoes and fried eggs... not exactly a typical Indonesian evening meal.